Real answers to real questions.
Everything we get asked about pricing, services, scheduling, and how we handle the work. If you don't see it here, call (978) 766-7781.
What services does Marblehead Helpers actually offer?+
We handle general home services across the North Shore: lawn care (mowing, edging, weeding), mulching, junk removal and cleanouts, dump runs, organizing (kitchens, garages, attics, playrooms), small-to-medium tree removal, moving help, and special requests like firewood stacking, dog watching, trampoline assembly, and Peloton/equipment setup. If it's a general service homeowners need, ask us.
What towns do you cover?+
Marblehead, Swampscott, Beverly, and Salem, Massachusetts. We're based in Marblehead and we service the surrounding North Shore towns. For jobs just outside this footprint, ask us — we can sometimes accommodate, especially for larger jobs.
Are you available year-round or only seasonally?+
We run year-round. Yardwork and lawn care are seasonal (April through November on the North Shore), but cleanouts, organizing, junk removal, hauling, moving help, and special requests run all 12 months.
Do you handle commercial properties or only residential?+
Primarily residential, but we'll take on small commercial cleanouts, office moves, and property maintenance. Larger commercial contracts are typically a better fit for full-service landscaping companies.
Can I book recurring service (like weekly mowing)?+
Yes. Recurring weekly or biweekly mowing through the season is standard. We also do recurring monthly check-ins for second-home owners who only visit occasionally.
How do you quote a job?+
Quotes are based on scope, time required, disposal needed, and access. We give same-day or next-day quotes for most jobs — phone, text, or email is fastest. For yardwork and recurring service, quotes are typically by the visit. For cleanouts and hauling, quotes are typically by volume.
Is the quote firm or can it change?+
Quotes hold as long as the scope matches what we discussed. If a cleanout turns out to be substantially larger than described, we'll tell you before continuing — but you won't get a surprise bill. We hate surprise bills as much as anyone.
Do you charge for estimates?+
No. Quotes are free, whether by phone, photo, or in-person walkthrough.
What forms of payment do you accept?+
Cash, check, Venmo, and credit card. We send digital invoices on request.
Do you offer discounts?+
We give a modest discount for recurring service contracts, and we often have flexibility on combined jobs ("do my lawn and clean out the garage"). We don't run coupons or loss-leader specials — we keep our prices fair to start.
Where does my yard waste actually go?+
It depends on the town. We follow municipal rules: paper bags only (no plastic), branches under 2–3 inches in diameter to local transfer stations, larger material to private disposal. Salem has a transfer station at 12 Swampscott Road; Marblehead, Beverly, and Swampscott run curbside or contracted disposal.
Can you haul away mattresses?+
Yes. Mattresses and box springs have been banned from regular trash by MassDEP since November 2022, so they need to go through dedicated mattress recycling. We handle the routing — you don't need to schedule it separately.
Do you handle hazardous waste?+
Limited types. We do not haul paint, oils, chemicals, propane tanks, or batteries — these require designated hazardous waste collection days. We can tell you when the next Salem/Beverly HHW day is and what your options are in the meantime.
Can you remove electronics, TVs, computers?+
Yes. E-waste requires specific routing (Salem runs E-Waste Days four times a year at Salem High School; Beverly runs separate events) and there's typically a small per-item fee built into the disposal charge.
What about construction debris?+
Yes for moderate volumes — old fencing, broken decking, demolition from a small project. For full renovation debris or large construction projects, a roll-off dumpster from a dedicated provider is usually more cost-effective.
How often should I mow my lawn?+
On the North Shore, weekly during peak growing season (May through July), and biweekly in spring and fall shoulder seasons. The right frequency depends on grass type, sun exposure, and recent rainfall — over-mowing is just as bad as under-mowing.
When should I overseed my lawn?+
September is the best window on the North Shore — cool nights, warm days, reliable rainfall. Spring overseeding works but is secondary. We schedule overseeding starting early September and book up fast.
Do you use organic or synthetic fertilizers?+
Either, based on preference. We default to slow-release organic blends because they're gentler on the soil microbiome and safer near pets, kids, and the waterfront. We'll use synthetic if you specifically request it.
How much does a typical spring cleanup cost?+
Spring cleanups vary widely based on property size, leaf load, and bed work needed. A modest North Shore property is typically in the $250–$600 range; larger properties with extensive beds run higher. We give exact quotes after a walkthrough or photo review.
Can you do leaf cleanup in the fall?+
Yes — fall cleanup is one of our biggest services from mid-October through November. We bag, blow, mulch, or haul depending on what's needed.
Who runs the organizing service?+
Katie Hutchinson is our self-certified professional organizer. She handles kitchens, pantries, closets, garages, attics, basements, and playrooms.
How long does a typical organizing session take?+
Pantries: 4–8 hours. Closets: 3–6 hours. Garages: 8–16 hours depending on scope. Most sessions run a single day; large garages or whole-house projects span multiple days.
Do you provide bins, baskets, and organizational products?+
We can source basic products or work with what you have. For premium organizational systems (custom closets, Container Store-style buildouts), we'd refer you to a specialty firm — that's not our wheelhouse.
Will you haul away the donate and toss piles same-day?+
Yes. That's actually one of the biggest reasons to hire us versus a standalone organizer — the cleanout and haul are part of the same job. The donate pile goes to donation centers; the toss pile leaves the property.
Do you charge by the hour or by the project?+
Most organizing jobs are quoted as a project, with an estimated time range upfront. Hourly is available for ongoing maintenance sessions.
What size tree can you remove?+
Small and medium — generally under about 30 feet tall and under 12 inches in diameter, in a location with a clear drop zone. For larger trees, anything near structures, anything near power lines, or anything requiring climbing rigging, we refer to certified arborists.
Do you grind stumps?+
We can refer you to a stump grinder, but stump grinding requires specialized equipment we don't carry. Some stumps can be left to decompose naturally; others need professional grinding.
What do you do with the wood and brush?+
Brush under 2 inches goes to local transfer stations (Salem accepts under 2"); larger limbs and logs are split for firewood or hauled. If you have a fireplace and want the wood, we'll stack it for you on request — that's one of our special-request services.
Do I need a permit to remove a tree?+
Usually not for trees on your own property, but yes for: street trees (in the strip between sidewalk and road), trees in conservation areas or wetlands buffers, and trees in historic districts. We can flag if your situation needs town approval before we start.
What kinds of "special requests" do you actually take?+
Firewood stacking, dog watching, trampoline assembly, swing set installation or breakdown, Peloton/Tonal/exercise equipment install, IKEA furniture assembly, holiday light installation and takedown, basement watering for plants while you're away, pre-listing house prep, move-in deep cleans — basically anything reasonable. If it's not our wheelhouse, we'll tell you and often refer someone.
How quickly can you come?+
Same-day or next-day for emergencies and small jobs; usually within 3–5 days for routine work; 1–2 weeks during peak spring and fall cleanup season. Book ahead during April–May and October–November.
Do you work weekends?+
Yes. Saturdays especially. Sundays by arrangement for cleanouts and moving help.
Are you insured?+
Yes. We carry general liability insurance appropriate for the work we do. Happy to provide a certificate if your property manager or HOA requires one.
Who actually shows up to the job?+
Russell Hutchinson runs the crew, and we hire local Marblehead students. You'll typically have a consistent team across visits if it's recurring service. For one-off jobs, you'll know who's coming and when before the day.
What if I'm not happy with the work?+
Tell us. We'll either fix it on the spot or make it right. We're a small local business — referrals are how we grow, and a customer who's not happy is the fastest way to lose three future jobs. We take this seriously.
Want it done instead of doing it?
Cleanouts, yardwork, organizing, hauling — we cover Marblehead, Swampscott, Beverly, and Salem. Same-day quotes.